Privacy policy

Privacy Policy – West

In this Privacy Policy, 'us' 'we' or 'our' means Heavy Water Pty Ltd (ACN 623 475 543). We are committed to respecting your privacy. This Privacy Policy sets out what personal information we collect and hold about you, how and why we collect and hold that personal information and when we will use and disclose that personal information.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

As we plan to ensure our Privacy Policy remains current, this Privacy Policy is subject to change. We may modify this Privacy Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please return periodically to review our Privacy Policy.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by us.

What personal information do we collect?

We may collect the following types of personal information:

name;
mailing or street address;
email address;
telephone number and other contact details;
age or date of birth;
credit card information;
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
details of the products we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and respond to your enquiries;
any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information;
information you provide to us through customer surveys or promotions; or
any other personal information that may be required in order to facilitate your dealings with us.

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

make a purchase on our website;
communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
interact with our sites, services, content and advertising;
invest in our business or enquire as to a potential purchase in our business.

In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

to enable you to use our website;
to operate, protect, develop and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to send you service, support and administrative messages, reminders, and information requested by you;
to send you marketing and promotional messages and other information that may be of interest to you;
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
to comply with our legal obligations (if any), resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
to protect our copyright, trademarks and other legal rights; and
to consider your employment

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

Do we use your personal information for direct marketing?

We and/or our carefully selected business partners may send you direct marketing communications and information about our products. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. This will only apply if you have registered or subscribed to such publications by registering your details with us. Where practicable, we will seek your consent before including you in direct marketing initiatives.

You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g, an unsubscribe link).

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:

our employees and related bodies corporate;
third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
professional advisers, dealers and agents;
payment systems operators (e.g., merchants receiving card payments);
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct in connection with our business;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Disclosure of personal information outside Australia

We may disclose personal information outside of Australia to third party distributors located in Japan.

When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law.

Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so. We may use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on our website or other websites you visit.

We may also use cookies to enable us to collect data that may include personal information. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

How do we hold your personal information?

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

You may apply to us to obtain details of personal information held by us on the below details.

We will not ordinarily levy a charge for information provided verbally. You may apply in writing for detailed information, the provision of which may incur an administration fee.

Where access to your personal information which we have about you cannot be given, we will give you a written explanation as to why.

We will take all reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete, up-to-date, relevant, and not misleading. If you advise us that your personal information is not accurate, complete, and up-to-date, or is irrelevant or misleading, and request correction of such information, the information, subject to variation, will be updated within thirty (30) days. If we disagree with your reasons, and refuse to amend your personal information, we will give you a written explanation as to why, and, if you request, we will record any such request for correction from you.

Making a complaint

If you believe that we have breached your privacy or have any questions or concerns in relation to this Privacy Policy or the use of your personal information, you can contact us on the below details.

All complaints will be investigated, and you will be notified of our decision in relation to the complaint as soon as practicable. If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Attention: Administrator

Email: admin@westsurfing.com

Postal Address: [Unit 8, 448 Roberts Road, Subiaco, 6008]

Phone Number: [0427 077 870]

Effective: 17/9/2019